Report fraud or
suspicious activity
If you believe someone is misusing your identity, your Xertilox account, or attempting to conduct fraud through the Xertilox platform, use the steps below. This guidance applies to both wallet users and organisations that rely on Xertilox for verification.
For individuals (wallet users)
If something doesn’t look right, or you believe your data or account may have been used without your permission, contact our team immediately.
We can help you:
Review any recent verification requests
Check your account activity
Secure your identity wallet
Provide guidance on next steps
Contact us
Email us at: support@xertilox.com
For organisations (platform users)
If you suspect a candidate’s documents or identity may be fraudulent, notice an unusual or inconsistent verification result, believe your organisation’s access may have been misused, receive suspicious emails or requests claiming to be from Xertilox, or need support with a high-risk or complex check, please contact us.
We can help you:
Review submissions and verification outcomes
Re-check liveness and document integrity signals
Secure your organisation’s Xertilox access
Provide guidance on next steps and compliance actions
Contact us
Email us at: support@xertilox.com
Report fraud to Action Fraud (UK)
Action Fraud is the UK’s national reporting centre for cybercrime and fraud. If you believe you have been the victim of fraud, or someone is attempting to impersonate you or a trusted organisation, you should also report it directly to Action Fraud.
Report fraud online
www.actionfraud.police.uk
Action Fraud will:
Record your report
Provide an NFRC crime reference number
Offer guidance on what to do next
Forward the case to the National Fraud Intelligence Bureau (NFIB)
Helpful signs of fraudulent activity
Action Fraud is the UK’s national reporting centre for cybercrime and fraud. If you believe you have been the victim of fraud, or someone is attempting to impersonate you or a trusted organisation, you should also report it directly to Action Fraud.
Wallet users may notice:
Verification requests you didn’t expect
Messages asking you to “confirm your identity” outside the app
Urgent requests for personal details
Platform users may notice:
Inconsistent document data
Failed liveness checks followed by repeated attempts
Unusual behaviour, mismatched details, or suspicious patterns
Attempts to bypass normal verification steps
Emails claiming to be from Xertilox but from unverified sources
How Xertilox protects you
We provide strong security for individuals and organisations, including:
Encrypted credential storage
Real-time document and liveness checks
Permission-based data sharing
Secure organisation-level access controls
Audit trails for all verification events
Fraud detection and anomaly flagging
Clear user-controlled data logs
You always control what is shared
No organisation can access your data without your explicit consent.
