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  • Elliot Sandhurst

Digital identities are the cornerstone of modern online interactions.


Last year, under the guidance of Minister Saqib Bhatti, the Department for Science, Innovation, and Technology (DSIT) embarked on a journey to understand and cultivate trust in digital identities through a comprehensive public dialogue. This endeavor was crucial for propelling the UK into a future where digital identities simplify and secure online transactions, proving personal details effortlessly without physical documents.


Digital identities are the cornerstone of modern online interactions, offering enhanced ease, cost-effectiveness, and security. Recognising their importance, DSIT is committed to establishing a solid foundation of trust for these technologies. The creation of the UK Digital Identity and Attributes Trust Framework marks a significant step towards achieving this goal. The framework sets stringent standards in privacy, data protection, fraud management, cyber security, and inclusivity, ensuring that digital identities are reliable and secure.


The public dialogue, a collaborative effort with UK Research and Innovation’s Sciencewise program, was meticulously designed and executed by Hopkins Van Mil. It served as a platform for gathering in-depth public insights on digital identities, focusing on the framework's rules, governance, and communication strategies. This process highlighted the public's aspirations for digital identities to be more than just convenient tools; they are seen as a fundamental right, instrumental in affirming one’s role in society.


Key themes emerged from the dialogue, emphasising the importance of trust, which cannot be isolated from broader societal trust in government and businesses. Participants called for digital identity services to prioritise user care, underscoring the significance of identity data in one's life and societal role. This care translates into ethical obligations for service providers to protect users and their data, supporting even the most vulnerable members of society.


The dialogue underscored the expectation for digital identity services to extend beyond profitability, ensuring they contribute significantly to public welfare. This involves clarifying the societal benefits of digital identities, focusing on inclusivity and simplifying user experiences. The dialogue’s findings are shaping the evolution of the UK's digital identity framework, making it more responsive to public needs and expectations.


As DSIT moves forward with establishing governance structures for digital identities, insights from the public dialogue are integral to refining the trust framework. The commitment to transparency, accountability, accessibility, and public involvement stands at the forefront of building a trusted digital identity ecosystem.


Minister Bhatti’s acknowledgment of everyone’s contribution, from the dialogue’s participants to the oversight group led by Professor Lizzie Coles-Kemp, reflects a collective effort towards a secure, inclusive digital future. The dialogue not only illuminated the public's views on digital identities but also set a path for ongoing engagement and policy refinement, ensuring that the UK remains a leader in digital innovation and trust.


This report, embodying the findings and recommendations from the public dialogue, signifies a crucial milestone in our journey towards trusted digital identities. It lays the groundwork for a future where digital identities are not only universally accepted but also actively contribute to a more inclusive, secure, and equitable digital society.



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